Frequently Asked Questions (FAQ)

General Product Information

Q: What are peptides?
A: Peptides are short chains of amino acids, the building blocks of proteins. They act as signaling molecules in the body, influencing various biological functions such as hormone regulation, cellular repair, and immune response. Our peptides are sold strictly for research purposes.

Q: Are your peptides for human use or consumption?
A: No. All products offered by TESTED PEPTIDES are sold strictly for research purposes only and are not intended for human consumption or therapeutic use. They are not approved by the FDA for human use.

Q: What does “research-grade” mean?
A: “Research-grade” signifies that our peptides are produced to a high standard of purity and quality, suitable for scientific research and laboratory experiments. They are not manufactured for use in humans or animals as a drug, food, or cosmetic.

Q: How do you ensure the quality and purity of your peptides?
A: Quality is our top priority. Every batch of our peptides undergoes rigorous third-party laboratory testing using High-Performance Liquid Chromatography (HPLC) for purity and Mass Spectrometry (MS) for identity verification. We provide Certificates of Analysis (CoAs) for all products to demonstrate their authenticity and purity.

Q: Where can I find the Certificate of Analysis (CoA) for a product?
A: CoAs are typically available upon request for specific product batches. Please contact our customer support with your order number and the product you’re inquiring about.

Q: How should I store the peptides once I receive them?
A: Proper storage is crucial for maintaining peptide stability. Generally, lyophilized (freeze-dried) peptides should be stored in a cool, dark, and dry place (e.g., a refrigerator) away from direct sunlight. Once reconstituted, they should be refrigerated and typically have a shorter shelf life. Always refer to the specific product information for detailed storage instructions.

Ordering & Shipping

Q: How do I place an order?
A: You can place an order directly through our website. Simply add the desired products to your cart and proceed to checkout.

Q: What payment methods do you accept?
A: We accept various secure payment methods. Please refer to our checkout page for the most current options available.

Q: How much does shipping cost?
A: Shipping costs vary depending on your location and the chosen shipping method. You can view the exact shipping cost during the checkout process before finalizing your order.

Q: Do you ship internationally?
A: Yes, we do ship internationally. However, customers are responsible for understanding and complying with all local laws and regulations regarding the importation of research chemicals. We are not responsible for customs issues or duties.

Q: How long will it take to receive my order?
A: Processing times are typically 1-2 business days. Shipping times vary based on your location and the selected shipping method. You will receive a tracking number once your order has shipped to monitor its progress.

Q: Is my order shipped discreetly?
A: Yes, all orders are packaged discreetly to protect your privacy.

Returns & Support

Q: What is your return policy?
A: Due to the sensitive nature of research chemicals, we generally do not accept returns once an order has been shipped. If you receive a damaged or incorrect product, please contact us within [Number] days of delivery with photographic evidence, and we will work to resolve the issue.

Q: How can I contact customer support?
A: You can reach our customer support team via the “Contact Us” page on our website, or by emailing us directly at [Your Support Email Address]. We strive to respond to all inquiries within 24-48 business hours.

Q: Can your team provide dosage or usage recommendations?
A: As our products are sold strictly for research purposes, we cannot provide specific dosage instructions, usage protocols, or medical advice. Researchers are responsible for determining the appropriate applications and handling procedures for their studies.

Legal & Safety

Q: What are my legal responsibilities when purchasing from TESTED PEPTIDES?
A: By purchasing from TESTED PEPTIDES, you confirm that you are at least 21 years of age and understand that the products are for research purposes only. You are responsible for ensuring that your purchase and use of our products comply with all applicable local, state, and federal laws and regulations.

Q: What safety precautions should I take when handling peptides?
A: Always handle research chemicals with appropriate laboratory safety measures, including wearing gloves, eye protection, and working in a well-ventilated area. Refer to Material Safety Data Sheets (MSDS) if available, and standard laboratory safety guidelines.